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Contact Tech Support

Zilab Technical Support Service is fully dedicated to help you identify and solve any problems standing between you and the successful operation of Zilab products. It is important that you supply us with the following information when contacting Technical Support Service:

  • User Name
  • License ID (if any)
  • Product Version information
  • Hardware Platform, Operating System and Service Packs installed
  • Full description of your problem. Please include as detailed information about the running environment as you have.

    E-mail this information to support@zilab.com

On-line Problem Report

Or you may fill out the following form completely. The fields required to submit the form appear in red. Once the form is filled out completely, click the Submit button to e-mail the form to support@zilab.com.

Customer Name: 
E-mail: 
Company: 


Report Type:
  Configuration
  Enhancement
  Usability
  Error Reporting
  Other:


Product Release: 
Hardware Platform(s): 
Operating System Version: 


Short Description:
Please enter a short (70 characters maximum) description of the problem:

Complete Description:
When describing the problem, please be as specific and detailed as possible. Be sure to include information on command line parameters used (if any), and any messages which have been seen. Hardware and software configuration parameters are also useful. You may be asked in later communications to provide Zilab Software with log files or other configuration files that may be relevant. If step-by-step information on how to reproduce the problem is available, it will also speed the problem resolution cycle.

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